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From the category archives:

Marketing

It’s not that I’m against free webinars. Just cool it with the shouting, all-caps, annoying FREE!. It’s not a differentiator. It’s not unusual. Lead with something else.
You’re not Oprah giving every member of your audience a new car. You’re not giving away free meals, or even free coffee. You’re doing a webinar. They’re almost [...]

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The Dark Side of Extreme Customer Service

by Tim Berry on September 28, 2009

in Marketing, management

Sometimes I think the common wisdom on customer service is too common and not all that wise. We oversimplify and we leave the dark side out of the story. Extreme customer service isn’t always good for a business. There’s a dark side to it.
You’ve probably heard this story; I certainly have. It comes up a [...]

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Are You a Marketing Weasel? Am I?

by Tim Berry on September 15, 2009

in Marketing

I just bought Predictably Irrational. I haven’t read it yet, but I had to buy it because I just read Jeff Atwood’s 9 Ways Marketing Weasels Will Try to Manipulate You on Coding Horror. Jeff relates his post and the nine ways to that book. Jeff says:
In fact, it’s already happening. Witness 10 Irrational [...]

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What if the question was: what’s the best book about marketing to read and recommend? And the answer was: read this compilation: Top 250 Blog Posts – Advertising, Marketing, Media and PR Spotlight Ideas. How things have changed. 
Not Kotler’s Principles of Marketing, not Seth Godin’s Permission Marketing, not even Jay Conrad Levinson’s Guerilla Marketing. But [...]

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About Dumb Obvious Blog Comments

by Tim Berry on July 30, 2009

in Marketing, Weblogs

Is this funny, or just annoying? It’s an alleged comment to one of my posts on this blog. And get this: the same comment also appeared, word for word, on another post on my Up and Running blog on entrepreneur.com. Two different posts, but the identical comment, as follows:
Great post, I agree. I think a [...]

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This is a simple two-minute video that makes a very powerful point about how fundamentals can change, evolve, and yet, still remain as fundamentals. It was produced by the Business Marketing Association for its 2009 national conference.
I’m told that part of it is a remake of a classic McGraw-Hill “Man in the Chair” commercial from [...]

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Five Words That Won’t Work in an Ad

by Tim Berry on June 26, 2009

in Marketing

Very good reminder here about the way words get diluted, and then useless. In my early days in the PC industry all software was supposedly “user friendly.” And that phrase ended up mocking, humorous, a caricature of hype.
In this same vein, Steve McKee writes Five Words to Never Use in an Ad in BusinessWeek. And [...]

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You know who you are. You hate selling, but here you are, making your way as entrepreneur, having to sell or sink.
Me? I’m a terrible salesperson. I’m also bad at networking, cocktail parties, and small talk with people I don’t know. Do I seem stuck up, aloof? Not really, just awkward.
I’m probably still scarred from [...]

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Packaging with a Sense of Humor

by Tim Berry on May 29, 2009

in Marketing, Writing

What’s wrong with having some fun with labels and packaging? Nothing that I’m aware of. Although BusinessWeek doesn’t seem to like it.
My wife and one of my daughters came home one Sunday afternoon with a bottle of Shiraz from Virgin Vines. This is what it said on the label:

Dare to enjoy this wine without dashes [...]

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I picked this up while browsing Seth Godin’s recent post over the weekend. He had it here, as part of a riff on the new world of commercial advertising on YouTube. Good post too, but I ended up thinking this Dove commercial on YouTube deserves special attention.

(If you don’t see the video, click here for [...]

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