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From the category archives:

Reflections

In an ideal world, saying no to one thing makes you more credible when you say yes to another. Telling a caller the truth about what your product doesn’t do makes them more likely to call back when they need what it does do. Turning down one kind of consulting job because you’re not expert [...]

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This post title should be recited to the tune of “lions, tigers, and bears, oh my;” that is if you’re old enough to remember The Wizard of Oz, or young (at heart) enough to have seen it as a rerun. It’s rhythmic and its cyclical and it never stops.
Twitter and Facebook and LinkedIn are potential [...]

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Planning is Stories

by Tim Berry on September 21, 2009

in Business Planning, Business Stories, Reflections

There can be great truth in stories. People have communicated in stories from the very beginning. We use stories to tell about God, family, each other, and business. Stories can be true or false by the message they carry, not just what happens in the story. Fables, parables, short stories … think about how much [...]

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I was lucky. As Palo Alto Software grew up it found some good people along the way. Some of them stuck with us, and some were related to me, a second generation. We had a sense of community that seems, now that it’s grown, vital to that growth.
But I’ve never really understood about managing employees. [...]

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We baby boomers have lost too many cultural icons. Don’t take away Woodstock.
Some nut shot John Lennon. Good journalism — or was it reality? — took away our faith in institutions. We’ve pretty much lost Ford, Chevrolet, General Motors, Wall Street, faith in television news, trust in doctors, air, water … hell, they even took [...]

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Somebody asked me recently how my background relates to programming computers, and software. That’s hard to explain, given that I majored in Literature as an undergrad, then got an MA in Journalism, then an MBA. None of that says programming.
In my case it was like falling in love. I first used word processing when I was still [...]

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Problems with “Fit”

by Tim Berry on July 7, 2009

in Reflections, advice

I’m troubled by the concept of “fit” and how it works with growing a company and hiring employees.
It’s not a new concept, and I should have figured it out, by now, since I’ve watched Palo Alto Software grow from nowhere to 45 employees.
But I haven’t. And I don’t think it’s just me. I think there [...]

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You know the phrase:
Necessity is the mother of invention.
Right? You hear it a lot.
But what if, in fact, invention is the mother of necessity. Once the technology exists,  we then complicate things, demand more, and use up the productivity gain in raising the quality bar.
Take budgets, for example. I realize it’s hard for most people [...]

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I spent a spare moment on twitter last Saturday afternoon. It had been a busy day, a long drive home in the morning, quiet time to myself in the car, then an explosion of small children, a beautiful summer day, a nice dinner in the garden.
And I discovered this:
Top 10 Things All Women Need To [...]

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Quicksand Problems

by Tim Berry on June 24, 2009

in Reflections, advice

There are problems you can make worse, but not better. I call them quicksand problems, because when you’re caught in quicksand, struggling makes it worse.
Examples are hard. Sometimes even talking about them, much less writing about them, is like struggling in quicksand; you just sink faster.

Flickr image by publicenergy

But say you overhear somebody bad-mouthing you. [...]

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