Do Customer Service People Really Want Autonomy?

By Tim Berry

Throw away the script; give your people more autonomy to identify and solve problems. — Shep Hyken (@Hyken) March 4, 2014 Not that long ago I discovered, to my dismay, that some customer support and customer service people didn’t want autonomy. I always thought, like my friend Shep Hyken suggests in the tweet above, that... Read More »