I can’t resist. I have to share this. It’s about email. Don’t push send. It is from Bob Sutton: A Cautionary Tale: Watch the Email:
"It is unclear if Dr. Kone lost his job just because of the email, there were a lot of other things going on (he did seem to have overly close personal connections to the student he admitted and there are some hints from the news stories that he was breeding a climate of fear at the school). But I confess that, for me, this story had special resonance as I think I am most prone toward becoming temporary as***le on email, and have learned — the hard way — to keep censoring myself. An IT guy I know showed me that he has his email set-up so that it takes a full five minutes for his email to go out after he hits ‘send.’ I think I will go in and set that up. Also, another part of this story we should all remember — many, or perhaps most, of our employers can go back and read the emails we send." (emphasis is mine.)
I very much second that motion. And I’ve learned this the hard way. There are several critical things to remember about email.
Conclusion? Yeah, I have a conclusion. I used to prefer email communication because it didn’t have to be in real time, and it’s easy to type. Nowadays I try to sort and select. Some messages are fine in email, but we have to recognize when it’s better to grab a phone and talk, or, even better yet, walk down the hall and talk.
Bob Sutton is the author of several really good books and teaches at Stanford University. His Bob Sutton – Work Matters blog is a good one.