When the experts dig down into it, human recall doesn’t work. What you remember isn’t what happened; it’s a mosaic of truth, impressions, past experience, guesswork, etc. If you have any doubt, watch the riddle of experience vs. memory and why eyewitnesses get it wrong on TED.
This cuts hard into the fundamentals of management. What do you do with following up on what was said, and what was done, when every individual story is different? And no one story is more valid than the other? We agreed what? When?
Traditional management makes this simple: the boss’ version is correct. Just like they say that history is written by the winners.
The right way, however, is also simple, but only if you have the patience and discipline to record the steps:
Everybody wants a score. Everybody wants to be in charge of their own numbers. Make it real.