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	<title>Comments on: Two Little-Known Rules of Customer Service</title>
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	<description>Tim Berry on business planning, starting and growing your business, and having a life in the meantime</description>
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		<title>By: Jim Smoot</title>
		<link>http://timberry.bplans.com/2007/09/2-little-known.html/comment-page-1#comment-122</link>
		<dc:creator>Jim Smoot</dc:creator>
		<pubDate>Wed, 12 Sep 2007 15:42:25 +0000</pubDate>
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		<description>&lt;p&gt;So true.  I was especially interested in rule #2.  I&#039;ve seen managers bend over backwards for the same customer time and again because &quot;the customers always right.&quot;&lt;br /&gt;
Good post once again.&lt;/p&gt;

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		<content:encoded><![CDATA[<p>So true.  I was especially interested in rule #2.  I&#39;ve seen managers bend over backwards for the same customer time and again because &quot;the customers always right.&quot;<br />
Good post once again.</p>
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